Thank you for choosing Dekston Technologies. We strive to provide high-quality educational content and services. Please read our Refund and Cancellation Policy carefully before making a purchase.
1. Cancellation Policy
- Users can cancel their subscription or course enrollment within 24 hours of purchase if no course materials have been accessed.
- Cancellations after this period will not be eligible for a refund.
- To request a cancellation, please contact our support team at support email.
2. Refund Policy
For Subscription-Based Plans:
- If you are unsatisfied with our services, you may request a refund within 1 days of your initial purchase.
- Refunds will only be granted if less than 60% of the course content has been accessed.
- No refunds will be provided for renewal payments.
For One-Time Course Purchases:
- Refunds are only applicable within [2] days of purchase if no more than [20]% of the course content has been accessed.
- Downloadable materials, certifications, or completed courses are non-refundable.
For Live Sessions or Webinars:
- Refunds are only applicable if the session is canceled by Your LMS Website Name.
- If a user misses a scheduled live session, no refunds will be provided.
3. Processing of Refunds
- Approved refunds will be processed within [X] business days.
- Refunds will be credited back to the original payment method used during purchase.
- Processing times may vary depending on your payment provider.
4. Exceptions
- No refunds will be issued for promotional or discounted courses.
- Refunds will not be granted due to technical issues on the user’s end unless proven that access was not possible due to platform-related issues.
- Any violation of our Terms of Service may result in the denial of a refund request.
5. Contact Us
For any refund or cancellation inquiries, please reach out to our support team at support email or customer service number.
We reserve the right to modify this policy at any time. Any changes will be updated on this page.