Welcome to Dekson Technologies. By accessing or using our platform, you agree to comply with and be bound by the following Shipping Policy. Please read them carefully.
1. Digital Products & Delivery
Our LMS platform offers digital products, such as online courses, study materials, and e-books. Since these products are delivered electronically, no physical shipping is required.
- Course Access: Upon successful payment, users will receive instant access to the purchased course via their registered account.
- Downloadable Materials: Any e-books, PDFs, or other resources included in the course will be available for direct download within the course dashboard.
- Email Confirmation: Users will receive a confirmation email with access details once the transaction is complete.
2. Physical Products (If Applicable)
If our LMS offers physical products such as printed course materials, certificates, or merchandise, the following shipping policies apply:
- Processing Time: Orders are typically processed within 2 business days.
- Shipping Methods: We offer standard and expedited shipping options. Estimated delivery times depend on the selected method and location.
- Shipping Fees: Any applicable shipping fees will be displayed at checkout.
- Tracking Information: If a tracking number is available, it will be sent to your email once your order is shipped.
3. International Shipping
For physical products, we may offer international shipping. Please note:
- Additional customs duties and taxes may apply, which are the responsibility of the customer.
- Delivery times may vary based on the destination country’s customs regulations.
4. Non-Delivery & Issues
If you experience any issues with accessing your digital products or receiving physical shipments, please contact our support team at support@email.com.
5. Refund & Return Policy
- Digital Products: Due to the nature of digital content, refunds are only issued under specific conditions (refer to our Refund Policy).
- Physical Products: Returns may be accepted if the item is damaged or incorrect. Please refer to our Return Policy for details.
For any further inquiries, contact our support team at hello@deksontech.com